Privacy Policy
Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
This Privacy Policy applies to our website and any services or interactions where this Privacy Policy is made available.
1. Who We Are
Holistic Times is responsible for deciding how and why your personal information is processed.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Holistic Times is the data controller of the personal information we collect and use.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Information you provide to us
This may include:
Your name
Email address
Telephone number
Address or location information where required
Information you provide when making an enquiry
Information submitted through forms on our website
Any other information you choose to provide to us
Please do not provide sensitive personal information unless we specifically ask you to do so and explain why it is required.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. This may include:
Your IP address
Browser type and version
Device type
Operating system
Pages you visit
Date and time of your visit
How you interact with our website
Referring website or source
The information collected will depend on the technologies and services used on our website.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide information about our services
Communicate with you about your enquiry or relationship with us
Process and manage bookings, registrations or other requests where applicable
Provide and improve our website and services
Manage our business and keep appropriate records
Maintain the security of our website and systems
Understand how visitors use our website
Comply with legal and regulatory obligations
Prevent fraud, misuse or other unlawful activity
Send marketing communications where you have given us permission to do so or where otherwise permitted by law
We will only use your personal information where we have a lawful basis for doing so.
4. Our Lawful Bases for Using Your Information
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us clear permission to use your information for a specific purpose, such as receiving certain marketing communications.
You can withdraw your consent at any time.
Contract
Where processing your information is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.
For example, this may include maintaining website security, managing our business, responding to general enquiries and improving our services.
5. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your name and contact details to send you information about our services, news, updates, events or other relevant information.
Where consent is required, we will only send marketing communications after receiving your consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us directly. Unsubscribing from marketing communications will not affect other communications that we need to send you, such as important information relating to a service you have requested.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website works properly, remember preferences, improve performance and, where applicable, understand how visitors use our website.
Some cookies may be strictly necessary for the operation and security of the website. Other, non-essential cookies will only be used where the appropriate consent has been obtained.
You can control or delete cookies through your browser settings. Where applicable, you may also manage your cookie preferences through our website's cookie settings.
For more information about cookies and how they are regulated in the UK, please see the Information Commissioner's Office guidance.
7. Third-Party Services
We may use trusted third-party providers to help us operate our website and provide our services.
These providers may process personal information on our behalf where necessary. Examples may include:
Website hosting and website technology providers
Email and communication providers
Payment providers, where applicable
Booking or registration platforms, where applicable
Website analytics providers
IT, security and technical support providers
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reading their privacy policies before providing them with personal information.
8. How We Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore take reasonable care when sharing information online.
9. Who We Share Your Information With
We do not sell or rent your personal information.
We may share your information with trusted third parties where this is necessary to operate our business, provide services to you, meet our legal obligations or protect our legitimate interests.
This may include service providers such as website, hosting, payment, communication, booking, analytics, IT and security providers.
We will only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where we are legally required to do so, for example to comply with a legal obligation, court order or request from a lawful authority.
10. International Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.
11. How Long We Keep Your Information
We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
The purpose for which the information was collected
Whether you continue to use our services
Our legal and regulatory obligations
Accounting and record-keeping requirements
The need to resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your Data Protection Rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
These may include the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of your information to you or another organisation in certain circumstances
Withdraw consent where we rely on consent to process your information
These rights are subject to certain conditions and exemptions under data protection law.
If you wish to exercise any of these rights, please contact us using the details provided below.
We will normally respond to a valid request within one month, although this may be extended where permitted by law.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement from a parent or guardian where required.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.
When we make changes, we will update the "Last updated" date at the top of this policy.
We recommend checking this page periodically to ensure that you are aware of the latest version.
15. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:
Rayan MCR Ltf
Email: info@rayanmcr.com
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.
Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
This Privacy Policy applies to our website and any services or interactions where this Privacy Policy is made available.
1. Who We Are
Holistic Times is responsible for deciding how and why your personal information is processed.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Holistic Times is the data controller of the personal information we collect and use.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Information you provide to us
This may include:
Your name
Email address
Telephone number
Address or location information where required
Information you provide when making an enquiry
Information submitted through forms on our website
Any other information you choose to provide to us
Please do not provide sensitive personal information unless we specifically ask you to do so and explain why it is required.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. This may include:
Your IP address
Browser type and version
Device type
Operating system
Pages you visit
Date and time of your visit
How you interact with our website
Referring website or source
The information collected will depend on the technologies and services used on our website.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide information about our services
Communicate with you about your enquiry or relationship with us
Process and manage bookings, registrations or other requests where applicable
Provide and improve our website and services
Manage our business and keep appropriate records
Maintain the security of our website and systems
Understand how visitors use our website
Comply with legal and regulatory obligations
Prevent fraud, misuse or other unlawful activity
Send marketing communications where you have given us permission to do so or where otherwise permitted by law
We will only use your personal information where we have a lawful basis for doing so.
4. Our Lawful Bases for Using Your Information
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us clear permission to use your information for a specific purpose, such as receiving certain marketing communications.
You can withdraw your consent at any time.
Contract
Where processing your information is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.
For example, this may include maintaining website security, managing our business, responding to general enquiries and improving our services.
5. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your name and contact details to send you information about our services, news, updates, events or other relevant information.
Where consent is required, we will only send marketing communications after receiving your consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us directly. Unsubscribing from marketing communications will not affect other communications that we need to send you, such as important information relating to a service you have requested.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website works properly, remember preferences, improve performance and, where applicable, understand how visitors use our website.
Some cookies may be strictly necessary for the operation and security of the website. Other, non-essential cookies will only be used where the appropriate consent has been obtained.
You can control or delete cookies through your browser settings. Where applicable, you may also manage your cookie preferences through our website's cookie settings.
For more information about cookies and how they are regulated in the UK, please see the Information Commissioner's Office guidance.
7. Third-Party Services
We may use trusted third-party providers to help us operate our website and provide our services.
These providers may process personal information on our behalf where necessary. Examples may include:
Website hosting and website technology providers
Email and communication providers
Payment providers, where applicable
Booking or registration platforms, where applicable
Website analytics providers
IT, security and technical support providers
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reading their privacy policies before providing them with personal information.
8. How We Protect Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore take reasonable care when sharing information online.
9. Who We Share Your Information With
We do not sell or rent your personal information.
We may share your information with trusted third parties where this is necessary to operate our business, provide services to you, meet our legal obligations or protect our legitimate interests.
This may include service providers such as website, hosting, payment, communication, booking, analytics, IT and security providers.
We will only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where we are legally required to do so, for example to comply with a legal obligation, court order or request from a lawful authority.
10. International Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.
11. How Long We Keep Your Information
We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
The purpose for which the information was collected
Whether you continue to use our services
Our legal and regulatory obligations
Accounting and record-keeping requirements
The need to resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your Data Protection Rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
These may include the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of your information to you or another organisation in certain circumstances
Withdraw consent where we rely on consent to process your information
These rights are subject to certain conditions and exemptions under data protection law.
If you wish to exercise any of these rights, please contact us using the details provided below.
We will normally respond to a valid request within one month, although this may be extended where permitted by law.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement from a parent or guardian where required.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.
When we make changes, we will update the "Last updated" date at the top of this policy.
We recommend checking this page periodically to ensure that you are aware of the latest version.
15. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:
Rayan MCR Ltf
Email: info@rayanmcr.com
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.